Refund & Cancellation Policy

This policy applies to paid subscriptions to AI Product Studio. It forms part of the Terms of Service.

Paid subscriptions are not currently enabled. This policy describes how they will operate once they are, and is published in advance so the terms are known before any payment is possible.

You can cancel your subscription at any time from the billing section of your account, which opens the payment provider's customer portal.

Unless stated otherwise at the point of cancellation, cancellation takes effect at the end of the term you have already paid for. On a 1-month subscription that is the end of the current month; on a 3-month or 12-month subscription it is the end of that term, because the whole term was charged in advance. You keep access to paid features until that date, and the subscription does not renew afterwards.

• Cancelling does not delete your account or your stored assets.
• Credits already granted remain available until the end of the paid term.
• Cancelling does not by itself produce a refund of the remaining part of a prepaid 3-month or 12-month term; see the refund section below.
• You can resubscribe at any time.

If something has gone wrong — you were charged unexpectedly, the service did not work as described, or a technical fault prevented you from using what you paid for — contact support and describe the situation.

Requests are assessed individually, taking into account the circumstances, how much of the paid term has elapsed and how many credits have been consumed. This matters most on prepaid 3-month and 12-month terms, where a substantial part of the term may remain unused. Where a refund is granted it is returned to the original payment method.

This policy does not state that refunds are never available, and no clause here should be read that way.

There is no free trial and no introductory period that converts into a paid subscription. A paid plan begins only when you choose it and payment is taken, and the first charge covers the full term you selected.

You can evaluate the service before paying by using a free account, which includes a one-time grant of image credits, requires no card and does not expire or convert to a paid plan on its own.

Credits are reserved when a generation is submitted. If a generation fails permanently, the reserved credits are returned to your balance automatically. A failed generation therefore does not consume credits and is not a matter for a refund request.

Consumers in the European Union generally have a 14-day right to withdraw from a distance contract. Specific rules apply to digital services that begin during that period, including conditions under which the right may cease to apply once performance has started with the consumer's express prior consent.

Nothing in this policy limits mandatory consumer rights that cannot legally be excluded, including rights arising under the law of your country of residence.

Where this policy and a mandatory statutory right conflict, the statutory right applies.

Refund requests and billing questions can be sent through the contact form or to the support address shown below. Please include the email address on the account and the approximate date of the charge.